Customer Reviews

Reviews are requested (without incentive) but voluntarily submitted by our customers 🙂

Based on 418 reviews
86%
(360)
9%
(36)
2%
(8)
2%
(8)
1%
(6)

50 Natural Firelighters

M
5 Kindling Bag
Michael Bright
Great stacking

Thank you to the delivery man who stacked the wood in our wood store so neatly. It's this attention to detail that is typical of Bristol Firewood.

Great delivery- thanks

Great delivery- thanks

T
15 Nets Kiln Dried Logs
Timothy Langdale
Good

Excellent service

15 Nets Kiln Dried Logs

M
50 Nets Kiln Dried Logs
Michael Bright

Excellent service and excellent wood. The delivery person stacked the logs beautifully. Can't fault it.

Dried kiln logs

Delivery was on time and left where we requested although I will say wood this time is not burning very well which is not normally the case with previous deliveries. Don’t know if logs had got wet as we store them inside after they have been delivered

Fragrant Firewood

I have been using Bristol Firewood for several years now and the company has always supplied high quality logs. Recently I was unable to buy the usual oak logs and so opted for the silver birch and alder mix. The fragrance of the silver birch is amazing and both burn well. When I run out I'll be back for more!!!

S
25 Nets Kiln Dried Logs
Stean Williams

More order has still not been received

Money up in smoke!

What can I say? They kindled a burning desire within me but it all turned to ashes. Like all love, it went up in flames…

C
Kindling Bag
Christine Shrimpton
Kindling

Same quality as usual no complaints

G
25 Nets Kiln Dried Logs
Gareth Hawkins
Perfect

As advertised. Delivery was friendly and on time and the logs are great.

Under filled nets

Having ordered 25 nets of logs that were delivered I assisted the driver in unloading the nets to find the nets only 3/4 full with what I will describe as sticks rather than logs.
As a result I rejected the delivery and purchased logs elsewhere.

C
50 Nets Kiln Dried Logs
Christine Shrimpton
Type of wood

We found these latest logs require a lot more air to burn than those we have had previously. Consequently they burn through more quickly, and will not last as long as we hoped.

Free Gift of Kindling (Quantity Determined by Offer Details)

Poor quality ash firewood. Very disappointed.

This load of ash, which I split with a neighbor, is difficult to keep alight and gives very poor heat output. I have to have the bottom vent of my woodstove wide open and the door cracked just to get the wood to give off a 4" flame, and then there is little heated radiated. I've had ash from Bristol Firewood before and for me it was the perfect firewood, but this load is of very poor quality and I'm extremely disappointed. My neighbor reports similar results and he is very upset. I cut some logs in two today and measured just under 20% moisture content in the middle, and 12%-15% on the outside, so within the specs shown on the web site. I'm sure I won't be alone in reporting this issue, and would welcome someone from Bristol Firewood contacting me to see how we can best resolve the issue. Thank you - Rob Warren

15 woodlogs

prefer if bigger logs in bag, as they burn very fast on open grste

C
25 Nets Kiln Dried Logs
Christopher Newell

Logs hard to light and do not burn very hot. Moisture content 17-18% so not great

Feed back

Excellent service. Very helpful when speaking to you on phone. Thank you
so much, Ann

Free Kindling

It looks great as well as bonus 🙂

Short on delivery

2 nets short, had to ring a arange delivery

Great delivery guy

I haven't burnt any of the logs yet so I can't comment but the chap who delivered them was great and very helpful.

Good wood

Fast delivery and good stuff.

B
25 Nets Kiln Dried Logs
Bruce Willerton
Great quality logs

Delivered on time and superb quality logs that burn clean👍